Contact Us

Based in Karen Village, we primarily serve Nairobi and its environs including Kiambu, Machakos, Kajiado, and Thika. For areas further out, please call us to discuss availability and any additional travel charges.

Yes! Our emergency line is available 24/7 including nights, weekends, and public holidays. Additional emergency surcharges may apply for after-hours calls.

You can book through our online booking form, call us directly, or send a WhatsApp message. We'll confirm your appointment within a few hours.

We accept M-Pesa, cash, bank transfer, and major credit/debit cards. Payment is typically due at the time of service.

We primarily handle dogs, cats, and livestock. For exotic pets (rabbits, parrots, reptiles, etc.), please call us first so we can assess if we can assist or refer you to a specialist.

Within Nairobi we typically arrive in 30–60 minutes depending on traffic and location. Call our 24/7 line so we can dispatch the nearest vet.

Yes—use the green WhatsApp button or message +254 721 470 028. For life-threatening emergencies, please call for the fastest dispatch.

Absolutely. Most services—including vaccines, check-ups, and follow-ups—can be done at your home. Book through the contact page or call us.